At vanessayiile.com, each artwork is a unique and carefully curated piece, created or selected with the highest standards of artistic and material excellence. As such, all sales of original artworks are considered final.

We encourage our clients to review all details carefully prior to confirming their acquisition. Our team remains available to provide additional information, imagery, or guidance to ensure a confident and informed purchase.

Should you have any questions regarding your order, you may contact us at welcome@vanessayiile.com.

Damages and Claims

We invite you to inspect your artwork immediately upon delivery. In the unlikely event that your piece arrives damaged, defective, or if an incorrect item has been received, you must notify us within 48 hours of receipt.

All shipping is handled by our logistics partner, Convelio, and is fully insured. Any damage claims will be managed in coordination with the carrier and the insurance provider. Supporting documentation, including photographs of the artwork, packaging, and shipping materials, will be required to initiate a claim.

Once the claim has been reviewed and validated, we will propose an appropriate resolution, which may include restoration, replacement when possible, or compensation aligned with the insurance outcome.

Exchanges

Given the unique nature of our works, exchanges are not offered. A replacement may only be considered in the case of validated damage or defect, and remains subject to availability.

Non-Returnable Items

We do not accept returns or offer refunds for:

• Original artworks once acquired

• Commissioned or bespoke pieces

• Limited editions

• Others

Bespoke and Commissioned Works

All bespoke creations and commissioned pieces are final sale. These works are developed in close collaboration with the client and are therefore non-refundable and non-returnable under any circumstances.

By completing a purchase through vanessayiile.com , you acknowledge and accept the terms of this policy.